Resources

With a desire to contribute to the development of public administration worldwide by sharing Korea’s experience in the development and innovation of public administration with the international community, the Korean government has published the Government Innovation Contents in Korea. This publication Showcases 34 administrative services delivered by central and local governments in Korea. In addition, the booklet shares the success factors of…

The "Global Smart City" (2022 Edition) was completed by the Smart City Research Group of Shanghai Academy of Social Sciences in cooperation with the Smart City Research Center of Fudan University's School of Management, with continuous support from the UN Public Administration Network (UNPAN). It was the sixth release of the research outcome of the Smart City Think Tank.   Based on the "5+1" assessment model of smart cities, this report…

The UN E-Government Survey 2022 was launched on 28 September 2022. The theme of the 12th edition of the Survey is “The Future of Digital Government”. The Survey looks at how digital government can facilitate integrated policies and services across the 193 United Nations Member States. It supports countries’ efforts to provide effective, accountable and inclusive digital services to all and to bridge the digital divide and leave no one behind.…

The report of the 2022 SDG 16 Conference on people-centred governance in a post-pandemic world is now available. The Conference, co-organized by UN DESA, the International Development Law Organization and the Government of Italy and held in April 2022, explored how a people-centred approach to governance can help rebuild trust, accelerate progress towards sustainable development and tackle the challenges facing a post-COVID world.   The…

UN DESA’s Division for Public Institutions and Digital Government (DPIDG) advances effective, accountable and inclusive governance and public institutions for sustainable development, including through innovation, digital government and digital transformation. The Division provides capacity building and policy advice to countries, on request, to strengthen governments’ capacities to translate the Sustainable Development Goals (SDGs) and other…

The Peer-to-Peer Learning International Workshop on Public Service Training Assessment Framework for Strengthening Capacities of Public Servants to Support SDG Implementation was held under the responsibility of Juwang Zhu, Director of the Division for Public Institutions and Digital Government (DPIDG). Adriana Alberti, Chief, Programme Management and Capacity Development Unit, Mariastefania Senese, Programme Management Officer, DPIDG/ UN DESA,…

This report provides a snapshot of the capacity development activities undertaken by UN DESA’s Division for Public Institutions and Digital Government (DPIDG) in 2021. During 2021 DPIDG:   Organized 30+ capacity development activities with 79 webinars and a total reach of 25,000 people. Provided strategic support to the Resident Coordinator System by contributing to the Common Country Assessments of 22 countries. Coordinated and implemented…

This report summarizes the key highlights and messages that were conveyed by the facilitators, speakers, and participants during the Regional Webinar Series on “How to Promote Resilience and Recovery from the COVID-19 Pandemic in Africa through Sound Policymaking” held respectively on 16 November, 8 December 2021, and 17 January 2022. The workshops were organized by the United Nations Department of Economic and Social Affairs (UN DESA), through…

This Handbook, prepared by UN DESA/DPIDG, provides local and national governments with a set of conceptual approaches, practical strategies, and tools to improve the delivery of public services through citizen centric One-stop-Shops (OSS). It includes guidance on how to prepare an action plan to establish One-stop-Shops for public service delivery systems.  The first two chapters offer an overview of the rationale and different models of OSS.…

The UN E-Government Survey 2008: From E-Government to Connected Governance assesses the E-Government Development of the 192 Member States of the UN according to a quantitative composite index of e-readiness based on website assessment, telecommunication infrastructure, and human resource endowment. ICTs can help reinvent government in such a way that existing institutional arrangements can be restructured and new innovative arrangements can…

This Compendium of ICT Applications on Electronic Government is a unique collection of current ICT applications being used directly by or in partnership with governments, governmental institutions and the private sector around the world to support administration and public service, while addressing governance challenges. The Compendium also presents private sector ICT applications that are available in the marketplace.   Volume 1 of the…

This publication on ‘Building Capacities for Public Service in Post-Conflict Countries’ represents a more nuanced contribution to the discourse on post-conflict reconstruction by focusing on some of the most fundamental and earliest elements to be addressed in the conflict/post-conflict/reconstruction spectrum, namely: constitutional enshrinement of the character of government institutions; political will and leadership; and the necessity of…