Resources

In this issue, developed by Dr. Caryl Alonso Jiménez, it summarizes around 5 years of research and proposes a global approach to the issue of decentralization in the region, beginning with a historical review of the modernization processes of Central American States and how each implemented their own understanding of the concept.   In addition, the author continues with a two-level analysis; reviewing the tools, characteristics and indicators…

GEMS indicator aims to measure the maturity of government services provided through the portal and through mobile applications in the Arab region. It seeks to bridge the gap in most of the international indicators, related to service maturity, its use and user satisfaction. To this end, 84 government services have been identified, and it is necessary for each country to deliver them electronically for individuals and businesses. The principle of…

The citizen engagement toolkit is a brief guide aimed at promoting engagement in and implementation of open government in the Arab region.  Prepared as part of ESCWA open government initiative, the toolkit covers how to design, develop and implement citizen engagement programmes within the implementation of open government that contributes to better governance.   The toolkit is designed with three levels of engagement - participation,…

The open data toolkit is a brief guide for initiating, planning, implementing, and evaluating open data programmes in the Arab region.  It includes five sections, covering planning and management, making and updating inventories and catalogues, developing platforms, evaluating, and ensuring open data quality.  The proposed steps are fortified with examples from existing open data initiatives that help clarify the process based national…

In call to action 57, the Truth and Reconciliation Commission calls upon federal, provincial, and territorial governments to enhance the skills and knowledge of public servants. Leveraging collaboration theory and collaborative capacity, this article delves deeper into the skills, attitudes, and knowledge required of public servants who regularly work with First Nations organizations and governments. Using findings from a health care…

GEMS indicator aims to measure the maturity of government services provided through the portal and through mobile applications in the Arab region. It seeks to bridge the gap in most of the international indicators, related to service maturity, its use and user satisfaction. To this end, 84 government services have been identified, and it is necessary for each country to deliver them electronically for individuals and businesses. The principle of…

A disaster can lead to setbacks in the economic and social progress achieved by countries over the decades, and its effects can be exacerbated in the case of the most vulnerable groups. The severity of the impact will depend on the ability of countries to detect and overcome their vulnerabilities. This document, especially aimed at policymakers, shows how, through development planning, the foundations for a comprehensive approach can be laid,…

We live in a world of rapid change that may be best characterized as a ‘VUCA world’: Volatile, Uncertain, Complex and Ambiguous. Effectively, it is a new world where old laws and rules no longer apply. The advanced technologies of the digital age are disrupting ‘business as usual’ and no industry is immune. Not to be left behind, governments have to predict the future by imagining what the world will be like and ‘adapt’ at the same pace, all…

SDGs National Reporting Platforms (NRPs) are essential to help member countries to achieve their national development goals and are crucial elements to monitor and report the progress towards achieving the SDGs at all levels. The objective of these platforms is to create sustainable pathways for sharing transparent information, offering easy analysis tools that enable Governments and policymakers set, evaluate their progress, and adjust…

Over the past decade, global economic growth rates have continuously declined. The extent of this trend, influenced by developments in digital technologies, are yet to be fully captured. Today, numerous national efforts are deemed to be largely ineffective in terms of their responsiveness to new and emerging social, economic and political landscapes. What are the strategic directions and policy roadmaps for a thriving digital economy that spans…

The monitoring and evaluation information is conditioned on a series of factors in order to be used effectively. Various studies bear witness to rather formal uses - such as information that accompanies accountability to Congress and annual management reports of the agencies - but there is less emphasis on uses for the use of learning and for the allocation of spending (Cunill and Ospina 2008) (Villarreal, July, 2007).   This study starts…

The majority of services that Canadians receive from government are from local governments, including vital services, such as water, sanitation and public transit (Downer and Foster 2017). As more facets of their life move into the digital realm, Canadians are understandably demanding more digitally-focused servicing from their governments at all levels (Cukier 2019). Municipalities are facing increased expectations to meet this demand and…