Government Electronic and Mobile Services (GEMS) maturity index - 2020

Resource Date:
Content Type: Publication
Region: Middle East
Thematic Area: Innovation and Service Delivery
Contributor: ESCWA
Resource Language: Arabic

GEMS indicator aims to measure the maturity of government services provided through the portal and through mobile applications in the Arab region. It seeks to bridge the gap in most of the international indicators, related to service maturity, its use and user satisfaction. To this end, 84 government services have been identified, and it is necessary for each country to deliver them electronically for individuals and businesses. The principle of life cycle has been adopted in service selection; any individual needs these services at different stages of life, and each company requires them since its establishment to its close.


File added date: June 2021
Author: UN ESCWA
Download Publication: Arabic