Resources

This Handbook, prepared by UN DESA/DPIDG, provides local and national governments with a set of conceptual approaches, practical strategies, and tools to improve the delivery of public services through citizen centric One-stop-Shops (OSS). It includes guidance on how to prepare an action plan to establish One-stop-Shops for public service delivery systems.  The first two chapters offer an overview of the rationale and different models of OSS.…

The 2020-2021 Report of Capacity Development Workshops and Pilot Testing of the Curriculum on Governance for the Sustainable Development Goals (SDGs) Toolkits was prepared by the UN DESA / DPIDG and UNPOG.  The Report contains key information about the 36 webinars conducted in 2020-2021 to pilot test the Curriculum's toolkits.  The curriculum on Governance for the SDGs is a comprehensive set of Training of Trainers Capacity Development Toolkits…

This Handbook is developed based on the Traning of Trainer Toolkit on Risk-informed Governance and Innovative Technology for Disaster Risk Reduction (DRR) and Resilience. The overall learning outcome of this training toolkit is to meet the expectations and respond to the needs expressed in a series of member countries fora and consultations, based on which UN DESA/DPIDG and UNDRR developed this training curriculum and accompanying toolkit. These…

The General Assembly, by its resolution A/RES/57/277, designated 23 June as the United Nations Public Service Day to "celebrate the value and virtue of service to the community". The UN Public Service Day intends to celebrate the value and virtue of public service to the community; highlight the contribution of public service in the development process; recognize the work of public servants and encourage young people to pursue careers in the…

The KIPA Public Policy Review, KIPA PPR, is a journal published by the Korea Institute of Public Administration, KIPA. The journal seeks to advance scholarly discourse in public administration and policy and addresses public policy practice by sharing robust policy research findings and best policy practices worldwide.   The Vol.2, Issue 1 contains the following articles: The Future of Inclusive State amid a Multitude of Crises Public…

This report summarizes presentations and outcomes of a facilitated online training workshop on Innovation, Digital Government and Public Service Delivery for Sustainable Development, which was jointly organized by the United Nations Department of Economic and Social Affairs, through the Division for Public Institutions and Digital Government (UN DESA/DPIDG) and the SIDS Unit of the Division for Sustainable Development Goals (DSDG), in…

GEMS indicator aims to measure the maturity of government services provided through the portal and through mobile applications in the Arab region. It seeks to bridge the gap in most of the international indicators, related to service maturity, its use and user satisfaction. To this end, 84 government services have been identified, and it is necessary for each country to deliver them electronically for individuals and businesses. The principle of…

The IPAC Award for Innovative Management Award aims to recognize and encourage innovation in all public organizations and across all orders of governments. It also provides an opportunity to share these good ideas with others. Past award recipients have developed new approaches to combat homelessness, tax fraud, and improve opportunities for Aboriginal communities.   Every year, the Institute of Public Administration of Canada (IPAC)…

A decade marked for accelerated action and delivery towards sustainable development has been disrupted by a global health threat that has severely impacted the Arab region. The focus now is on urgent action to save lives and repair livelihoods. This crisis is a stark reminder of why an efficient and effective public sector is the first line of defence in addressing systemic risks. This perilous pandemic is spreading through the Arab region at a…

Building on the findings of the Arab Sustainable Development Report 2020 (ASDR 2020), the first in the region to offer a quantitative and qualitative analysis of all 17 SDGs, ESCWA and the WHO EMRO are jointly organizing a high-level discussion in collaboration with UNICEF and UNFPA on:   - What is COVID-19 telling us about the region’s progress on SDG 3 and efforts to ensure the health and well-being of 430+ million people in the Arab world…

An understanding of the nature of economic growth is a central preoccupation of the present report. A pertinent analysis of economic growth is found in the work by Robert J. Gordon, The Rise and Fall of American Growth, in which Gordon points out an often forgotten fact: that economic growth is neither steady nor continuous (Gordon, 2016). When growth occurs (or declines), therefore, it is essential that policymakers, researchers and analysts…

Key messages：   1. Comprehensive public service capacity development: Governments must pay attention to developing the capacities of the public service and public servants; be it in their numbers, their competences, values, the protective gear they need, the incentives for their productivity, the tools and facilities as well as the technology they require to effectively do their jobs. Governments must invest in having very well-functioning…