Resources

UN DESA’s Division for Public Institutions and Digital Government (DPIDG) advances effective, accountable and inclusive governance and public institutions for sustainable development, including through innovation, digital government and digital transformation. The Division provides capacity building and policy advice to countries, on request, to strengthen governments’ capacities to translate the Sustainable Development Goals (SDGs) and other…

This report provides a snapshot of the capacity development activities undertaken by UN DESA’s Division for Public Institutions and Digital Government (DPIDG) in 2021. During 2021 DPIDG:   Organized 30+ capacity development activities with 79 webinars and a total reach of 25,000 people. Provided strategic support to the Resident Coordinator System by contributing to the Common Country Assessments of 22 countries. Coordinated and implemented…

This report summarizes the key highlights and messages that were conveyed by the facilitators, speakers, and participants during the Regional Webinar Series on “How to Promote Resilience and Recovery from the COVID-19 Pandemic in Africa through Sound Policymaking” held respectively on 16 November, 8 December 2021, and 17 January 2022. The workshops were organized by the United Nations Department of Economic and Social Affairs (UN DESA), through…

This Handbook, prepared by UN DESA/DPIDG, provides local and national governments with a set of conceptual approaches, practical strategies, and tools to improve the delivery of public services through citizen centric One-stop-Shops (OSS). It includes guidance on how to prepare an action plan to establish One-stop-Shops for public service delivery systems.  The first two chapters offer an overview of the rationale and different models of OSS.…