Resources

This Handbook, prepared by UN DESA/DPIDG, provides local and national governments with a set of conceptual approaches, practical strategies, and tools to improve the delivery of public services through citizen centric One-stop-Shops (OSS). It includes guidance on how to prepare an action plan to establish One-stop-Shops for public service delivery systems.  The first two chapters offer an overview of the rationale and different models of OSS.…

The 2020-2021 Report of Capacity Development Workshops and Pilot Testing of the Curriculum on Governance for the Sustainable Development Goals (SDGs) Toolkits was prepared by the UN DESA / DPIDG and UNPOG.  The Report contains key information about the 36 webinars conducted in 2020-2021 to pilot test the Curriculum's toolkits.  The curriculum on Governance for the SDGs is a comprehensive set of Training of Trainers Capacity Development Toolkits…

This Handbook is developed based on the Traning of Trainer Toolkit on Risk-informed Governance and Innovative Technology for Disaster Risk Reduction (DRR) and Resilience. The overall learning outcome of this training toolkit is to meet the expectations and respond to the needs expressed in a series of member countries fora and consultations, based on which UN DESA/DPIDG and UNDRR developed this training curriculum and accompanying toolkit. These…

The General Assembly, by its resolution A/RES/57/277, designated 23 June as the United Nations Public Service Day to "celebrate the value and virtue of service to the community". The UN Public Service Day intends to celebrate the value and virtue of public service to the community; highlight the contribution of public service in the development process; recognize the work of public servants and encourage young people to pursue careers in the…

The KIPA Public Policy Review, KIPA PPR, is a journal published by the Korea Institute of Public Administration, KIPA. The journal seeks to advance scholarly discourse in public administration and policy and addresses public policy practice by sharing robust policy research findings and best policy practices worldwide.   The Vol.2, Issue 1 contains the following articles: The Future of Inclusive State amid a Multitude of Crises Public…

This report summarizes presentations and outcomes of a facilitated online training workshop on Innovation, Digital Government and Public Service Delivery for Sustainable Development, which was jointly organized by the United Nations Department of Economic and Social Affairs, through the Division for Public Institutions and Digital Government (UN DESA/DPIDG) and the SIDS Unit of the Division for Sustainable Development Goals (DSDG), in…

Key messages：   1. Comprehensive public service capacity development: Governments must pay attention to developing the capacities of the public service and public servants; be it in their numbers, their competences, values, the protective gear they need, the incentives for their productivity, the tools and facilities as well as the technology they require to effectively do their jobs. Governments must invest in having very well-functioning…

The United Nations Public Service Awards Programme (UNPSA) is the most prestigious international recognition of excellence in public service. It rewards the creative achievements and the contributions of public service institutions to a more effective and responsive public administration in countries worldwide.   This publication provides an overview of the UNPSA initiatives recognized as winners and finalists in 2008. Its purpose is to…

The workshop on Managing Knowledge to Build Trust in Government was organized to exchange knowledge and practices worldwide, to challenge current thinking and bring to light best practices that cut across geographical boundaries, and to develop Knowledge Management strategies that leverage human capital and leadership. The workshop took place in connection with the 7th Global Forum on Reinventing Government, 28-29 June 2007, in Vienna, Austria.…