This Handbook, prepared by UN DESA/DPIDG, provides local and national governments with a set of conceptual approaches, practical strategies, and tools to improve the delivery of public services through citizen centric One-stop-Shops (OSS). It includes guidance on how to prepare an action plan to…
The Gold Medal Award of the African Association for Public Administration and Management (AAPAM) will be awarded at the 41st Roundtable Conference scheduled for 6th -9th December 2022 at University of the Western Cape, Cape Town, South Africa.
The AAPAM Gold Medal Award Programme was established…
The report of the 2022 SDG 16 Conference on people-centred governance in a post-pandemic world is now available. The Conference, co-organized by UN DESA, the International Development Law Organization and the Government of Italy and held in April 2022, explored how a people-centred approach to…