Resources

The COVID-19 pandemic has created severe economic and social disruption, with loss of lives and livelihoods, poverty and inequality on the rise in every country on Earth, presenting a serious threat to social cohesion and global cooperation. Understanding the individual experiences and perceptions of citizens will help chart a path towards a just post-pandemic recovery that puts those most affected at the centre. This report shares the results…

This White Paper provides a bird’s-eye view of the governance challenges of the Fourth Industrial Revolution, with trust as the central theme. In cooperation with the Ministry of Economy, Trade and Industry of Japan and Japanese companies and academia, the World Economic Forum Centre for the Fourth Industrial Revolution Japan is working to find solutions to common challenges that exist at the root of various fields. As part of the effort, this…

The World e-Parliament Report 2012 documents the efforts of legislatures to use information and communication technologies (ICT) to support their constitutional functions. The Report is based on the Global Survey of ICT in Parliaments 2012 conducted by the Global Centre for ICT in Parliament between February and May 2012, which is the third in a series of surveys that began in 2007.   The goals of these surveys and their accompanying World e-…

This Compendium of ICT Applications on Electronic Government is a unique collection of current ICT applications being used directly by or in partnership with governments, governmental institutions and the private sector around the world to support administration and public service, while addressing governance challenges. The Compendium also presents private sector ICT applications that are available in the marketplace.   Volume 3 of the…

In the face of increasing demands on governments to become more effective and efficient, coupled with a need to pay more attention to user needs, governments have been forced to rethink their approach to service delivery. Although many countries have implemented one-stop portals, online transactions and e-participation possibilities, developing public value in e-government is still at the initial stages of conceptualization and implementation.…

The present report contains the conclusions and recommendations of the eleventh session of the Committee of Experts on Public Administration, held at United Nations Headquarters from 16 to 20 April 2012. The Committee, which was established by the Economic and Social Council in its resolution 2001/45, consists of 24 experts appointed in their personal capacity for a four-year period. The Committee dealt with the following substantive items: (a)…

The United Nations global survey of e-government presents a systematic assessment of the use and potential of ICT to transform the public sector by enhancing efficiency, effectiveness, transparency, accountability, access to public services and citizen participation in the 193 Member States of the United Nations, and at all levels of development. By studying broad patterns of e-government around the world, the report identifies leading countries…