Resources

The UN E-Government Survey 2022 was launched on 28 September 2022. The theme of the 12th edition of the Survey is “The Future of Digital Government”. The Survey looks at how digital government can facilitate integrated policies and services across the 193 United Nations Member States. It supports countries’ efforts to provide effective, accountable and inclusive digital services to all and to bridge the digital divide and leave no one behind.…

From innovation hubs and policy experiments to regulatory sandboxes Digital technologies carry a promise to fast track sustainable development by supporting innovative, forwarding-looking policies and digital government solutions. There are, however, numerous risks and complexities of frontier technologies that come along with those opportunities, as well as policy and regulatory challenges such as those related to inclusion, competition,…

The Digital Government Capability Assessment (DGCA) is a six-dimension framework of enablers to engage governments in discussions towards digital government transformation. Considering that digital government requires a multifaceted response from governments, the dimensions of the DGCA contain various statements which could guide governments in understanding gaps and policy entry points.   Completing a DGCA will help civil servants build new…

Internet governance was one of the most controversial issues at the World Summit on the Information Society (WSIS) and at the subsequent WSIS+10 review by the General Assembly in the wake of the adoption of the Sustainable Development Goals (SDGs) in 2015. Cognizant of the fact that any Internet governance approach should be inclusive and responsive, the WSIS mandated the Secretary-General of the United Nations to convene the Global Internet…

This compendium, prepared by the Division for Public Institutions and Digital Government (DPIDG) of the United Nations Department of Economic and Social Affairs (UN DESA), aims to capture emerging trends in digital responses of UN Member States against the COVID-19 pandemic, and provide a preliminary analysis of their main features. These cases are shared for exchange of information so that Member States can learn from each other and possibly…

Governments across the Caribbean have been severely impacted by the COVID-19 pandemic, due to their high economic dependence on travel and tourism, which have virtually collapsed as a result of border closures and restrictions. In the context of already high public debt levels and an even more limited fiscal space following the pandemic, Caribbean governments are endeavoring to strengthen public health interventions while limiting the impact of…

COVID-19 has highlighted how critical digital connectivity is to governments, businesses, and society, and has brought a newfound sense of urgency to the digital inclusion agenda. While the crisis has enabled hundreds of millions to participate online, it has also exacerbated the digital divide for 47% of the world’s population that remains unconnected. The post-COVID world will be more digital – requiring more connectivity, digital skills, and…

The year 2020 witnessed a transformational change in global development as the United Nations Secretary-General António Guterres called on Member States and other stakeholders to “kickstart a decade of delivery and action for people and planet”, given the short time left to achieve the 2030 Agenda for Sustainable Development.By surveying and studying broad patterns of digital government around the world, the United Nations E-Government Survey…

The COVID-19 pandemic is forcing governments and societies to turn toward digital technologies to respond to the crisis in the short-term, resolve socio-economic repercussions in the mid-term and reinvent existing policies and tools in the long-term. Navigating through these challenging times requires governments to adopt an open government approach and to use digital communication channels to provide reliable information on global and national…

The primer is the result of 10 months of research and analysis focused specifically on the use and implications of AI in government. It has benefited from the input of dozens of experts and stakeholders, including through a seven-week public consultation, which received about 1,500 comments from over 75 individuals or organisations, including governments, academics, AI experts, businesses, and civil society organisations. OPSI made many…

The 2018 UN E-Government Survey is published as the implementation of the 2030 Agenda for Sustainable Development Goals (SDGs) advances to its third year. Governments have the critical responsibility to pursue policies and measures to build resilience and assist those most affected by shocks in achieving SDGs. They must find ways to anticipate disasters and shocks and lower their impact. Digital technologies are increasingly being used by…

The UN E-Government Survey 2016 on “E-Government in Support of Sustainable Development” offers a snapshot of trends in the development of e-government in countries across the globe. According to the Survey more governments are embracing information and communication technologies (ICTs) to deliver services and to engage people in decision-making processes in all regions of the world. The 2016 UN E-Government Survey provides new evidence that e-…