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  3. Resource Date: 2022
  4. Region Events: Global
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Handbook on how to design and implement One-stop-Shops to promote better service delivery and implement the Sustainable Development Goals

| English | Innovation and Service Delivery | Global | Publication | UN DESA/DPIDG
This Handbook, prepared by UN DESA/DPIDG, provides local and national governments with a set of conceptual approaches, practical strategies, and tools to improve the delivery of public services through citizen centric One-stop-Shops (OSS). It includes guidance on how to prepare an action plan to establish One-stop-Shops for public service delivery systems.  The first two chapters offer an overview of the rationale and different models of OSS.…