Capacities for Digital Government Transformation

Related SDGs: SDG 4, 8, 9, 16   
Keywords: Digital Government Transformation, Capacities, Holistic Approach, SDG 16   
Language: English   

Learning Outcomes 

The Training Toolkit will equip users with a better understanding on i) why a holistic approach to digital government transformation is important, ii) what capacities are required for digital government transformation and iii) how to develop capacities for digital government transformation. Users will be able to develop an in-depth understanding on a set of comprehensive frameworks, practical strategies, and tools on how to develop digital government capacities for effective, inclusive, and accountable service delivery in support of sustainable development. 

Upon completion of the training, learners will have: 

  • Gained an understanding that digital transformation goes beyond digitalization and harnessing digital technologies. 
  • Enhanced understanding of digital government transformation is more about public governance transformation, creating a digital ecosystems and innovation as part of overall national development vision and strategy. 
  • Developed a holistic approach to digital government transformation that is value-driven and institutionalized across all levels of government and society. 
  • Gained an understanding with a comprehensive framework for change, including key pillars for digital government transformation. 
  • Developed a strategy and roadmap for digital government transformation and capacity development. Developed a comprehensive strategy of developing capacities for digital government transformation at institutional, organizational, individual and societal levels. 
  • Developed a governance strategy and roadmap on monitoring, evaluating and accelerating SDG implementation at the local level. 
  • Developed a mechanism for monitoring, evaluation and improvement of digital government transformation. 

Content and Structure 

The Toolkit is comprised of the following modules and sessions that can be used to conduct a regional or national training workshop:   


Module1: General introduction on the importance of promoting and accelerating digital government transformation for realizing the 2030 Agenda for Sustainable Development 
1.1 Key definitions 
1.2 Digital government transformation for SDGs 
1.3 The benefits of using digital technologies in government 
1.4 Risks of using digital technologies in government 
1.5 Key messages 

Module 2: A holistic approach to digital government transformation 
2.1 Introduction to holistic approach 
2.2 Significance of adopting a holistic approach in digital government transformation 
2.3 Process of digital government transformation 
2.4 Key messages 

Module 3: Conducting a situation analysis to assess capacity gaps and opportunities in digital government transformation across all government levels and society 
3.1 Introduction to situation analysis 
3.2 Tools that could be used in situation analysis 
3.3 Case studies 
3.4 Key messages 

Module 4: Envisioning to advance digital government transformation for accelerating implementation of the Sustainable Development Goals 
4.1 Introduction to future envisioning 
4.2 Procedures of envisioning 
4.3 Case studies 
4.4 Key messages 

Module 5: Developing a strategy and roadmap for digital government transformation and capacity development 
5.1 Introduction to strategy and roadmap for digital government transformation. 
5.2 Capacities at the institutional level 
5.3 Capacities at the organizational level 
5.4 Capacities at the individual level 
5.5 Capacities at the societal level
5.6 Capacities of capacity developers
5.7 ICT infrastructure, affordability, security and access 
5.8 Key messages 

Module 6: Monitoring, evaluation and improvement for digital government transformation 
6.1 Why is continuous monitoring and evaluation needed? 
6.2 How to conduct monitoring and evaluation? 
6.3 Performance indicators for monitoring and evaluation 
6.4 Key messages 

Module 7: Wrap-up of the whole program 
7.1 Action plan exercise 
7.2 Evaluation of the whole training

Toolkit Document 

Agenda at a Glance for a 5-day Training Workshop

PowerPoint Presentation

Targeted Audience 

  • Government officials, from both national and local government agencies 
  • Schools of public administration and institutes of public management 
  • UN Country Teams and UN Agencies 
  • Other relevant stakeholder, including civil society organizations, private sector, and academia