Resources

This Handbook, prepared by UN DESA/DPIDG, provides local and national governments with a set of conceptual approaches, practical strategies, and tools to improve the delivery of public services through citizen centric One-stop-Shops (OSS). It includes guidance on how to prepare an action plan to establish One-stop-Shops for public service delivery systems.  The first two chapters offer an overview of the rationale and different models of OSS.…

Initiative: Justicia Digital: La visión 360º de la Seguridad    Institution: Ministerio de Justicia de España   Problem: Traditional forms of accessing, using and sharing judicial information, through physical access to documentation, was slow, cumbersome, difficult to access and prone to security challenges. The Ministry of Justice has worked to streamline and digitize judicial procedures to benefit both professionals working in the area and…