Related SDGs: SDG 1, 2, 3, 4, 5, 6, 7, 8, 9, 11, 15, 16, 17
Keywords: Innovation, Digital Government
Language: English

Learning Objectives

The Toolkit contains a set of comprehensive training materials aimed at strengthening the capacities of government officials to promote innovation for SDG implementation. ​

Upon completion of the training, learners will:​  

• Assess how their government institutions support service delivery for the implementation of the 2030 Agenda for Sustainable Development and its 17 SDGs​
• Map public services in the context of their National Development Plan and the SDGs
• Conduct a Visioning Exercise on what inclusive, effective, efficient, responsive and resilient public service delivery would look like in the future​
• Examine the innovation challenges and opportunities, capacity gaps and strengths vis-à-vis various dimensions of public service delivery: 1) responsiveness, 2) quality, 3) affordability, 4) accessibility and 5) people-orientation​

• Design a RoadMap and Action Plan to identify priorities for innovation; which institutions will do what and how; baseline and action planning cooperation framework; examples and case studies of inclusive, effective, responsive and resilient service delivery.
• Understand the importance of evaluation frameworks and how to use them.
• Apply systems thinking and stakeholder analysis to the promotion of innovation in service delivery
• Explore and apply to one’s own context new innovation methodologies and approaches. such as innovation labs, design thinking, meaningful measurement, feedback mechanisms.

Content and Structure

The Toolkit is comprised of the following modules and sessions that can be used to conduct a regional or national training

Syllabus​

Understanding the role of government, public service, innovation and digital transformation in realizing the Agenda 2030
Module 1.1. Welcome & Introduction to the Course
Module 1.2. Government, Public Service and the Agenda 2030
Module 1.3. Our National Development Plan
Module 1.4. Innovation, Digital Transformation and Digital Government
Module 1.5. Realizing Digital Government Transformation
Module 1.6. Building Situational Awareness through a DTCA

Exploring Key Concepts and Conducting the Digital Transformation Assessment
Module 2.1. Welcome and Introduction to Day 2
Module 2.2. Innovation and Digital Government: Principles and Strategies to Innovate in Public Service Delivery
Module 2.3. Building Situational Awareness with the DTCA
Module 2.4. Systems Thinking and Situational Awareness
Module 2.5. Introduction to Components of Action Planning Part 1

Mapping the Institutional Environment
Module 3.1. Welcome and Introduction to Day 3
Module 3.2. Implications for the Realization of the NDP
Module 3.3. Public Value Framework Part 1
Module 3.4. Enabling change: Innovation Labs and Design Thinking
Module 3.5. Case Study: UNCEF’s Kosovo Innovation Lab

Toward a Road Map and Action Plan
Module 4.1. Welcome and Introduction to Day 4
Module 4.2. Tools and Techniques for Building Situational Awareness
Module 4.3. Do-ability vs Priority Analysis
Module 4.4. Action Planning Part 2
Module 4.5 Case Study: UNDP Working Toward Results and Accountability in the Public Sector in Malawi

Bridging Gaps in Public Service and Public Service Delivery Action Plans
Module 5.1. Welcome and Introduction to Day 5
Module 5.2. Plenary Discussion Prioritizing Recommended Actions
Module 5.3. What Needs to Change? What Change Will Create the Most Value?
Module 5.4. Case Study: Socio-Technical View of Innovation
Module 5.5. Looking Ahead
Module 5.6. Course Evaluation and Closing Ceremony

Agenda at a Glance of the 5-day Training Workshop

Trainer's Manual

Download the Toolkit Packages

Targeted Audience
Schools of public administration, national experts – government officials, academics, UN Country Teams, and others

Additional Information

• The training toolkit is free of charge. If you have any questions about the toolkit, please send us an email at unpan@un.org

• Piloting of the Toolkit: Facilitated Online Capacity Development Workshop 

• Abridged version of the training material

• Facilitator's Guidance for Facilitated Online Capacity Development Training

• Toolkit Video

• Toolkit Fact Sheet

• Toolkit Feedback Survey