Resources

This Compendium of ICT Applications on Electronic Government is a unique collection of current ICT applications being used directly by or in partnership with governments, governmental institutions and the private sector around the world to support administration and public service, while addressing governance challenges. The Compendium also presents private sector ICT applications that are available in the marketplace.   Volume 3 of the…

In the face of increasing demands on governments to become more effective and efficient, coupled with a need to pay more attention to user needs, governments have been forced to rethink their approach to service delivery. Although many countries have implemented one-stop portals, online transactions and e-participation possibilities, developing public value in e-government is still at the initial stages of conceptualization and implementation.…

The present report contains the conclusions and recommendations of the eleventh session of the Committee of Experts on Public Administration, held at United Nations Headquarters from 16 to 20 April 2012. The Committee, which was established by the Economic and Social Council in its resolution 2001/45, consists of 24 experts appointed in their personal capacity for a four-year period. The Committee dealt with the following substantive items: (a)…

The United Nations global survey of e-government presents a systematic assessment of the use and potential of ICT to transform the public sector by enhancing efficiency, effectiveness, transparency, accountability, access to public services and citizen participation in the 193 Member States of the United Nations, and at all levels of development. By studying broad patterns of e-government around the world, the report identifies leading countries…

This is a concept paper prepared in response to the demand from United Nations Member States in understanding the challenges, potential and available options in improving or developing E-Procurement systems.   This paper is based on a series of consultations and inputs from various experts, culminating with the Expert Group Meeting (EGM) held in New York, October 4-5, 2011. It also draws on the conclusions at the Technical Consultation held in…

The Development Management Branch of the Division for Public Administration and Development Management of the United Nations Department of Economic and Social Affairs (DMB/DPADM/UNDESA) convened an Expert Group Meeting (EGM) on Engaging Citizens to Enhance Public Sector Accountability and to Prevent Corruption in the Delivery of Public Services, held at the United Nations Headquarters in Vienna, Austria on 7-8 July 2011. This Report describes…

This publication is intended for policy makers, scholars and practitioners who have a keen interest in concrete solutions to governance challenges. Its purpose is to encourage more women and men in the public sector who are working hard to improve citizens’ lives, to share with the world their innovations by applying to the United Nations Public Service Awards Programme, which is held annually; to recognize the efforts of those who have already…

The world is currently engaged in searching for effective ways through which countries can be (i) prepared to face occurrences of violent conflict, crisis, and/or disaster, (ii) prevent/manage them and/or mitigate their negative impact on human livelihood, and (iii) where they have occurred, reconstruct institutions and systems and other capacities of to sustain delivery of public services with minimum disruption.   In light of the above, and…

The Division for Public Administration and Development Management (DPADM) of the United Nations Department of Economic and Social Affairs (UNDESA) collaborated with the International Association of Schools and Institutes of Administration (IASIA) to organize an Ad Hoc Expert Group Meeting (AEGM), to examine how public administration and leadership capacities in the public service at local government level can be strengthened and lead the process…

The present report contains the summary and recommendations of the tenth session of the Committee of Experts on Public Administration, held at United Nations Headquarters from 4 to 8 April 2011. The Committee, which was established by the Economic and Social Council in its resolution 2001/45, consists of 24 experts appointed in their personal capacity for a four-year period.   The Committee dealt with the following substantive items: (a) public…

UN DESA in collaboration with the International Telecommunication Union (ITU) organized a multiple stakeholders Expert Group Meeting on “e-Government and New Technologies: Towards better citizen engagement for development.” The meeting was held in Geneva, Switzerland from 13 to 14 May 2010 in conjunction with the Forum 2010 on implementing the outcomes of the World Summit on the Information Society (WSIS). Over 25 experts and key staff from…

The United Nations e-Government Survey is one of the major recurrent flagship publications of the Division for Public Administration and Development Management (DPADM) of the United Nations Department of Economic and Social Affairs (DESA). It has consistently ranked as one of the top 10 downloaded publications of DESA. Given the high profile nature of the Survey and in an effort to improve its methodological aspects, DPADM organized an Expert…