Resources

GEMS indicator aims to measure the maturity of government services provided through the portal and through mobile applications in the Arab region. It seeks to bridge the gap in most of the international indicators, related to service maturity, its use and user satisfaction. To this end, 84 government services have been identified, and it is necessary for each country to deliver them electronically for individuals and businesses. The principle of…

We live in a world of rapid change that may be best characterized as a ‘VUCA world’: Volatile, Uncertain, Complex and Ambiguous. Effectively, it is a new world where old laws and rules no longer apply. The advanced technologies of the digital age are disrupting ‘business as usual’ and no industry is immune. Not to be left behind, governments have to predict the future by imagining what the world will be like and ‘adapt’ at the same pace, all…

The Public Policy Review is a policy-oriented journal that aims to link research and policy in the field of public administration and governance. It further seeks to make contributions to public policy development and implementation via sharing robust policy research outcomes and best policy practices across the world. It will serve as a premier venue for researches in the area and contribute to the development practices within governance. The…

The IPAC Award for Innovative Management Award aims to recognize and encourage innovation in all public organizations and across all orders of governments. It also provides an opportunity to share these good ideas with others. Past award recipients have developed new approaches to combat homelessness, tax fraud, and improve opportunities for Aboriginal communities.   Every year, the Institute of Public Administration of Canada (IPAC)…

HR 2020: Building A New Vision Together, held October 21-22, delivered inspiring keynotes, hot-topic panel discussions, and networking opportunities to public sector HR professionals from across the country. Dr. Kevin Snyder kicked off the event with his energetic and engaging opening keynote, reminding the audience that adversity does not define us, but reveals opportunities to grow. With an uplifting and empowering call to revisit goals and…

We’re at a critical juncture in the global fight against poverty. An estimated 71 million people have been pushed back into poverty by COVID-19, threatening to erase decades of progress.     On Friday 16 October 2020, from 9:00am to 11:00 am (EDT), UN Department of Economic and Social Affairs through its Division for Public Institutions and Digital Government and in collaboration with China National Academy of Governance (CNAG) will host a…

"Global Smart City 2020" is the fourth edition of biennial review of smart cities released by the Smart City research group of Shanghai Academy of Social Sciences since 2010. This report is the result of cooperation with Smart City Research Center of School of Management, Fudan University under the background that the coronavirus epidemic is still spreading. Especially, we are gratitude to have the consistent support from the United Nations…

This compendium, prepared by the Division for Public Institutions and Digital Government (DPIDG) of the United Nations Department of Economic and Social Affairs (UN DESA), aims to capture emerging trends in digital responses of UN Member States against the COVID-19 pandemic, and provide a preliminary analysis of their main features. These cases are shared for exchange of information so that Member States can learn from each other and possibly…

This report covers various topic of Asia and the Pacific governance, such as 1) government policy and legislation; 2) government system and civil services; 3) management, capacity building and innovation; 4) economic and social development and ICT; 5) public finance; and 6) private sector    File added date: March 2021 Author: RCOCI Download Publication: English URL: N/A

This article argues that public administrators must advance a more equity-based assessment of vulnerabilities in American communities and more risk-based communication strategies. It provides an overview of partisan motivated reasoning, how this has influenced the response to the coronavirus pandemic. Experimental evidence then demonstrates how the framing of the pandemic can influence trust in various public messengers. The coronavirus pandemic…

This document, presented by the Economic Commission for Latin America and the Caribbean (ECLAC) to its member States at its thirty-eighth session, argues that Latin America and the Caribbean is in a position to move towards a “big push for sustainability” through a combination of economic, industrial, social and environmental policies capable of driving a recovery with equality and sustainability and relaunching development in the region. The…

The majority of services that Canadians receive from government are from local governments, including vital services, such as water, sanitation and public transit (Downer and Foster 2017). As more facets of their life move into the digital realm, Canadians are understandably demanding more digitally-focused servicing from their governments at all levels (Cukier 2019). Municipalities are facing increased expectations to meet this demand and…