Welcome to the United Nations
08:30 am – 13:15 pm and 14:15 pm – 16:00 pm | Lao Time
10:30 am – 15:15 pm and 16:15 pm – 18:00 pm | KST
21:30 pm (3 August 2021) – 02:15 am and 03:15 am – 05:00 am | EST
The United Nations Department of Economic and Social Affairs (UN DESA), through its Division for Public Institutions and Digital Government (DPIDG) and with the support of its project office on governance (UNPOG), and in collaboration with the Resident Coordinators Office in Lao PDR and UNDP, organzed a peer-to-peer learning international workshop on One-Door-Service Centers (ODCSs) back-to-back with a national workshop on lessons learned and next steps in implementing the ODCSs in Lao PDR. The international and regional workshops on ODCSs are supported by UN DESA’s Development Account Project 1819G on “Institutional arrangements for policy integration, coordination and stakeholder engagement in SDG implementation and reviews in Asia & the Pacific”.
The overarching objective of the workshops was to strengthen government capacity for the design and implementation of sustainable ODSCs for public services in Lao PDR. The workshops provided a platform for decision-makers and ODSC officials of Lao PDR to learn lessons on promoting effective, inclusive, and accountable ODSCs to mitigate current and future challenges in public service delivery. The invited panelists from Lao PDR, Azerbaijan, Bangladesh, Kenya, Republic of Korea, Singapore and Vietnam shared knowledge about various mechanisms to modernize ODSCs (usually referred to also as “One-Stop-Shops” or OSS) to achieve higher citizen satisfaction while focusing on implementing the 2030 Agenda for Sustainable Development.
The main partner in the Government of Lao PDR for this event was the Ministry of Home Affairs (MOHA). Both events (morning and afternoon) were conducted virtually through the Zoom platform for most participants. The morning session was international and by invitation only. The afternoon session was internal for Lao officials and UN only. Officials from MOHA, POHA (provincial level) working in Vientiane capital, as well as the ODSCs based in Vientiane (Saysettha District ODSC, Sikhottabong District ODSC, Santhong District ODSC, Sisattanak District ODSC) were able to gather at the MOHA conference room, following official COVID-19 government guidelines. Other ODSCs and POHA officials not based in Vientiane dialed in from their respective offices. ODSCs located near to POHA offices were able to join POHA or to dial separately from their respective offices.
Interpretation from English to Lao and vice-versa were made available.
Documents