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  2. Resource Date: 2009, 2022
  3. Thematic Area: Innovation and Service Delivery
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Handbook on how to design and implement One-stop-Shops to promote better service delivery and implement the Sustainable Development Goals

| English | Innovation and Service Delivery | Global | Publication | UN DESA/DPIDG
This Handbook, prepared by UN DESA/DPIDG, provides local and national governments with a set of conceptual approaches, practical strategies, and tools to improve the delivery of public services through citizen centric One-stop-Shops (OSS). It includes guidance on how to prepare an action plan to establish One-stop-Shops for public service delivery systems.  The first two chapters offer an overview of the rationale and different models of OSS.…

Compendium of Best Practices and Innovations in Public Administration: Success Stories from the Winners and Finalists of the 2008 United Nations Public Service Awards

| English | Innovation and Service Delivery | Global | Publication | UN DESA/DPIDG
The United Nations Public Service Awards Programme (UNPSA) is the most prestigious international recognition of excellence in public service. It rewards the creative achievements and the contributions of public service institutions to a more effective and responsive public administration in countries worldwide.   This publication provides an overview of the UNPSA initiatives recognized as winners and finalists in 2008. Its purpose is to…