Resources

The UN E-Government Survey 2008: From E-Government to Connected Governance assesses the E-Government Development of the 192 Member States of the UN according to a quantitative composite index of e-readiness based on website assessment, telecommunication infrastructure, and human resource endowment. ICTs can help reinvent government in such a way that existing institutional arrangements can be restructured and new innovative arrangements can…

This Compendium of ICT Applications on Electronic Government is a unique collection of current ICT applications being used directly by or in partnership with governments, governmental institutions and the private sector around the world to support administration and public service, while addressing governance challenges. The Compendium also presents private sector ICT applications that are available in the marketplace.   Volume 1 of the…

This publication on ‘Building Capacities for Public Service in Post-Conflict Countries’ represents a more nuanced contribution to the discourse on post-conflict reconstruction by focusing on some of the most fundamental and earliest elements to be addressed in the conflict/post-conflict/reconstruction spectrum, namely: constitutional enshrinement of the character of government institutions; political will and leadership; and the necessity of…

This publication is intended for policy makers, scholars and practitioners who have a keen interest in concrete solutions to governance challenges. Its purpose is to encourage more women and men in the public sector who are working hard to improve citizens’ lives to share with the world their innovations by applying to the United Nations Public Service Awards Programme which is held annually; to recognize the efforts of those who have already…

The workshop on Managing Knowledge to Build Trust in Government was organized to exchange knowledge and practices worldwide, to challenge current thinking and bring to light best practices that cut across geographical boundaries, and to develop Knowledge Management strategies that leverage human capital and leadership. The workshop took place in connection with the 7th Global Forum on Reinventing Government, 28-29 June 2007, in Vienna, Austria.…

Innovations in Governance in the Middle East, North Africa, and Western Balkans: Making Governments Work Better in the Mediterranean region leads us through the journey of innovation by analysing the challenges and opportunities that governments in this region have faced to improve their public administration systems. All the innovations highlighted in this publication are significant – whether the innovation is large or small, in one government…

The Committee of Experts on Public Administration of the UN looks at the ways in which public administration and institutional governance can be mobilized to most effectively implement the Millennium Development Goals (MDG). This report includes essays by some of the leading figures of the Committee on issues critical to shaping the contemporary state in order to implement the MDG. This issues range, for instance, from migration and primary…

This toolkit highlights emerging innovative processes, methods and mechanisms that foster the engagement of civil society, the private sector and citizens in general in public policies. It aims to assist governments, civil society and other relevant stakeholders in having a common and shared understanding of civic engagement and the necessary knowledge and capacity to establish, design, formulate, implement, evaluate and monitor public and socio…

This publication emerged from the presentations, discussions, and conclusions of nine capacity development workshops, which examined the theme of participatory and transparent governance as part of the 6th Global Forum on Reinventing Government. In May 2005, the United Nations Department of Economic and Social Affairs (UNDESA) organized these workshops in cooperation with the Institutional Partners Group (IPG), which comprises members of the UN…

In its endeavour to support Member States in the area of ICT for development, the United Nations Division for Public Administration and Development Management (DPADM) organized an Expert Group Meeting on E-Participation and E-Government: Understanding the Present and Creating the Future from 27-28 July 2006 in Budapest, Hungary. The Meeting was organized as part of the ‘International E-participation and Local Democracy Symposium on Promoting…