Resources

The 2030 Agenda and the Sustainable Development Goals (SDGs) prominently feature institutions, both as a cross-cutting issue in many of the goals and as a standalone goal (SDG 16). The World Public Sector Report 2019 looks at national-level developments in relation to several concepts highlighted in the targets of Goal 16, which are viewed as institutional principles: access to information, transparency, accountability, anti-corruption,…

Since the adoption of the 2030 Agenda for Sustainable Development in 2015, countries have continuously updated institutional arrangements in order to enable government institutions and other stakeholders to deliver the objectives encapsulated in the Agenda. This compendium, prepared by the Division for Public Institutions and Digital Government (DPIDG) of the United Nations Department of Economic and Social Affairs, aims to document…

The 2018 UN E-Government Survey is published as the implementation of the 2030 Agenda for Sustainable Development Goals (SDGs) advances to its third year. Governments have the critical responsibility to pursue policies and measures to build resilience and assist those most affected by shocks in achieving SDGs. They must find ways to anticipate disasters and shocks and lower their impact. Digital technologies are increasingly being used by…

The World Public Sector Report 2018 examines how governments, public institutions and public administration can foster integrated approaches to the implementation of the 2030 Agenda and the Sustainable Development Goals. The report examines key challenges and opportunities for integrated approaches from the perspective of public administration, highlighting experiences from past decades both at the sectoral and cross-sectoral levels. It also…

Initiative: e-Mutation     Institution: Ministry of Land, Bangladesh   Problem: Bangladesh, one of the most densely populated countries in the world, has a both a land scarcity problem and a complex property transfer system. The mutation of land (the method of changing the title of ownership from one person to another when the property is inherited, transferred or sold) has long been a lengthy, expensive and complex process rife with…

This Compendium of Innovative Practices in Public Governance and Administration for Sustainable Development explores three shifts in government-society interactions that have had significant impact on public administration and public service . These are the (i) demand for more people-centered governance, (ii) greater use of ICT technologies in public sector, and (iii) demand for high-quality human resources in public sector to deal with…

The UN E-Government Survey 2016 on “E-Government in Support of Sustainable Development” offers a snapshot of trends in the development of e-government in countries across the globe. According to the Survey more governments are embracing information and communication technologies (ICTs) to deliver services and to engage people in decision-making processes in all regions of the world. The 2016 UN E-Government Survey provides new evidence that e-…

Initiative: Justicia Digital: La visión 360º de la Seguridad    Institution: Ministerio de Justicia de España   Problem: Traditional forms of accessing, using and sharing judicial information, through physical access to documentation, was slow, cumbersome, difficult to access and prone to security challenges. The Ministry of Justice has worked to streamline and digitize judicial procedures to benefit both professionals working in the area and…

Heads of state and government will meet in September 2015 to adopt a new development agenda for the next 15 years after the Millennium Development Goals (MDGs). Member States will have the responsibility of turning this collective vision of sustainable development into reality for their citizens with a firm commitment to “leave no one behind.” In doing so, governments will need to overcome many challenges. They will need to respond efficiently…

At the United Nations Conference on Sustainable Development held in Rio de Janeiro in June 2012, a global consensus was reached that to achieve our sustainable development goals we need institutions at all levels that are effective, transparent, accountable and democratic. E-government holds tremendous potential to improve the way that governments deliver public services and enhance broad stakeholder involvement in public service. The 2014…

This publication provides an overview of 145 successful innovations in governance and public administration from 50 countries that received the United Nations Public Service Awards, which is the most prestigious international recognition of excellence in public service. The purpose of this book is to disseminate, through descriptive case studies, information about innovative practices by looking at the problem that led to an innovation; the…

The main objective of developing the UN/DESA Compendium of Innovative E-government Practices as an ongoing project is to create a venue for sharing and disseminating innovative e-government solutions, services and products developed and/or adopted by the governments across the world. The Compendium also enables South-South and North-South information-sharing of their respective experiences and innovative practices. In both cases, the focus is on…