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A virtual capacity development training workshop on "Innovation, Digital Government and Public Service Delivery for Sustainable Development in the Caribbean Region", composed of ten facilitated webinars, was held on 23, 24 February and 2, 3, 9, 10, 16, 17, 23 and 24 March 2021.
The training was jointly organized by UN DESA/DPIDG together with the SIDS Unit of UN DESA/DSDG, in collaboration with the Caribbean Centre for Development Administration (CARICAD) and the Caribbean Community (CARICOM). This training was organized in response to a request from Caribbean Member States. It is based on a Toolkit on “Innovation and Digital Government for Public Service Delivery", which is part of the Curriculum on Governance for the Sustainable Development Goals.
The training aimed at pilot testing the toolkit with the goal of developing the capacities of public servants to respond to the challenges of delivering public services through institutional, organizational, process and conceptual innovations. The training focused on the various dimensions of digital government transformation (Governance, Leadership, Strategy, Legal Framework, Technology, Professional and Workforce Development), public value, systems thinking, innovation labs, action planning and road mapping.
The training included a digital transformation capability assessment and strong interaction between government representatives. Strategies for innovation and digital change were discussed at individual, institutional, organizational, and societal levels.