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E-government is a crucial enabler for implementing the SDGs by improving effectiveness and efficacy of government and its public service delivery. Leveraging e-government can also foster inclusiveness and accountability of public services by ensuring access of the vulnerable groups to the basic government services and promoting participation of citizens in the process of decision-making. The UN E-Government Survey 2018, under the theme of “Gearing E-Government to Support Transformation Towards Sustainable and Resilient Societies”, highlighted a persistent global trend towards higher levels of e-government development and examined how digital technologies and innovations are impacting the public sector and transforming everyday lives of people. More and more countries are improving delivery of their public services, enhancing resilience against risks and disasters, and ensuring inclusion of the vulnerable groups, with the transforming and facilitating power of ICT and digital technologies.
E-government realizes effective governance by promoting transformation and innovation across all levels of policy designing, planning, implementation and monitoring and review. Digital technologies facilitate effective information- and data-sharing across ministries and government agencies, which often work in silos, and lead to coherent and integrated governance. Expansion of platforms through e-government and mobile devices widens government’s engagement with the private sector, civil society and citizens, promoting the whole-of-government and whole-of-society approaches. Better service delivery with application of intelligent information technologies elevates the quality of government services and level of citizen satisfaction, at a time when the expectation of citizens for more effective and prompter response of government to their needs is growing higher than ever, as citizens are nowadays empowered with much real-time information and social media tools. Read more
URL : http://unpog.org/page/sub3_1_view.asp?sn=283&page=5&search=&SearchString=&BoardID=0002)