Local E-Government Toolkit

Related SDGs: SDG 9, 11, 16, 17 

Keywords: Local Governments, E-Government, LOSI, Digitalization, Capacity Building, SDG 11 

Language: English 

Learning Outcomes 

photo credit:pixabay.com The learning outcomes of this training toolkit are crafted to address the frequently voiced challenges associated with implementing and improving government capacities for inclusive and effective local e-government. Consequently, the toolkit is designed to dismantle these barriers, fostering a more effective realization of the various components of the LOSI (Local Online Services Index) and, in turn, contributing to the attainment of SDG11, for Sustainable Cities and Communities. 

Upon successfully completing the training, learners can anticipate the following learning outcomes: 

  • Gain a Fundamental Understanding on Local Government Digitalization (LGD): LGD principles, threats, opportunities, and the role of M&E at the local level. 
  • Explore In-Depth Guides around LOSI: Learn more about specific LOSI areas, i.e. institutional framework, technology, participation and engagement, services, and content provision. 
  • Gain Complementary Insights: Access detailed insights on UN E-Gov Survey findings and the Local Government Questionnaire (LGQ) 
  • Learn About the Typical Disabling and Empowering Conditions: Enablers and challenges faced by Local Governments in delivering public online services. 
  • Find out How You Can Get Involved: Discover next steps for the LOSI, including expanding its user base and promoting the importance of measuring local e-government initiatives.

Content and Structure


Module 1: Preliminary Pages

Acronyms and Abbreviations             
Executive Summary              
Toolkit Objectives 

Module 2: About The Toolkit 

Target Audience              
Learning Outcomes              
General principles              
How to Navigate this Guide 

Module 3: Introduction 

Why is Local Government Digitalization (LGD) important?              
Importance of M&E of LGD              
Main Challenges for Local Governments (LGD)              
Key Enablers for LGD 

Module 4: LOSI (All Criteria in One File) Key LOSI findings of the 2022 e-Gov survey 

Module 4.1 Institutional Framework Indicators (8) guide and cases             
Module 4.2 Content provision Indicators (32) guide and cases             
Module 4.3 Services Provision Indicators (22) guide and cases             
Module 4.4 Participation and Engagement Indicators (18) guide and cases             
Module 4.5 Technology Indicators (15) guide and cases

Module 5. About The LGQ 

Value for LOSI 

Module 6. Future of LOSI 

Bringing LOSI Globally              
About the LOSI Network

Compendium of Best Practices around LOSI

Submit your own best practice around LOSI to show on the compendium here.

Targeted Audience ​​

  • High-level civil servants responsible for digital transformation and public service delivery at the national and local levels; 
  • Local government officials responsible for digital government; 
  • Representatives of Management Development Institutions, especially those involved in capacity building in e-government; 
  • Representatives of development partners involved in supporting digital transformation of public sector and public administration capacity development; 
  • Academic institutions. 

Additional Information 

Feedback Survey 

This toolkit is free of charge. If you have any questions about the toolkit, please send us an email at dpidg@un.org 

Download the Toolkit Package 

Local Online Service Index and LOSI Network

Join the LOSI Network

For more information, please visit: Local E-government Toolkit (un.org)