Resources

The World e-Parliament Report 2012 documents the efforts of legislatures to use information and communication technologies (ICT) to support their constitutional functions. The Report is based on the Global Survey of ICT in Parliaments 2012 conducted by the Global Centre for ICT in Parliament between February and May 2012, which is the third in a series of surveys that began in 2007.   The goals of these surveys and their accompanying World e-…

This Compendium of ICT Applications on Electronic Government is a unique collection of current ICT applications being used directly by or in partnership with governments, governmental institutions and the private sector around the world to support administration and public service, while addressing governance challenges. The Compendium also presents private sector ICT applications that are available in the marketplace.   Volume 3 of the…

In the face of increasing demands on governments to become more effective and efficient, coupled with a need to pay more attention to user needs, governments have been forced to rethink their approach to service delivery. Although many countries have implemented one-stop portals, online transactions and e-participation possibilities, developing public value in e-government is still at the initial stages of conceptualization and implementation.…

The present report contains the conclusions and recommendations of the eleventh session of the Committee of Experts on Public Administration, held at United Nations Headquarters from 16 to 20 April 2012. The Committee, which was established by the Economic and Social Council in its resolution 2001/45, consists of 24 experts appointed in their personal capacity for a four-year period. The Committee dealt with the following substantive items: (a)…

The United Nations global survey of e-government presents a systematic assessment of the use and potential of ICT to transform the public sector by enhancing efficiency, effectiveness, transparency, accountability, access to public services and citizen participation in the 193 Member States of the United Nations, and at all levels of development. By studying broad patterns of e-government around the world, the report identifies leading countries…

The Compendium of Innovative E-government Practices is a compilation of recent case studies of innovative e-government solutions, services and applications. The Compendium does not promote one solution over another, but rather highlights e-government practices that place the citizen in the forefront. In this edition are 145 case studies from 55 countries, which have been organized by all the world regions: Africa, Asia and the Pacific, Europe,…

Prepared by the Global Centre for ICT in Parliament, a broad partnership initiative of the United Nations Department of Economic and Social Affairs (DESA) and the Inter-Parliamentary Union, the World e-Parliament Report 2010 offers parliaments a useful instrument to assess the progress made by legislatures over the past two years and draw lessons from different practices and experiences. The report, based on data contributed by more than one…

The present report contains the summary and recommendations of the ninth session of the Committee of Experts on Public Administration, held at United Nations Headquarters from 19 to 23 April 2010. The Committee, which was established by the Economic and Social Council in its resolution 2001/45, consists of 24 experts appointed in their personal capacity for a four-year period. The Committee dealt with the following substantive items: (a)…

The 2010 United Nations e-Government Survey: Leveraging e-government at a time of financial and economic crisis was completed in December 2009 and launched in early 2010. The report presented various roles for e-government in addressing the ongoing world financial and economic crisis. The public trust that is gained through transparency can be further enhanced through the free sharing of government data based on open standards. The ability of e-…

The 2010 World Public Sector Report brings to the fore a very critical issue - how to reconstruct public administration in post-conflict situations so as to enable it to promote peace and development in countries that have been affected by civil war and destruction. It is a question that has remained unresolved for decades and has brought poverty, despair, and death to people in many corners of the world. The Report shows that no progress can be…

This Compendium of ICT Applications on Electronic Government is a unique collection of current ICT applications being used directly by or in partnership with governments, governmental institutions and the private sector around the world to support administration and public service, while addressing governance challenges. The Compendium also presents private sector ICT applications that are available in the marketplace.   Volume 2 of the…