Resources

The World Public Sector Report 2018 examines how governments, public institutions and public administration can foster integrated approaches to the implementation of the 2030 Agenda and the Sustainable Development Goals. The report examines key challenges and opportunities for integrated approaches from the perspective of public administration, highlighting experiences from past decades both at the sectoral and cross-sectoral levels. It also…

Initiative: e-Mutation     Institution: Ministry of Land, Bangladesh   Problem: Bangladesh, one of the most densely populated countries in the world, has a both a land scarcity problem and a complex property transfer system. The mutation of land (the method of changing the title of ownership from one person to another when the property is inherited, transferred or sold) has long been a lengthy, expensive and complex process rife with…

This Compendium of Innovative Practices in Public Governance and Administration for Sustainable Development explores three shifts in government-society interactions that have had significant impact on public administration and public service . These are the (i) demand for more people-centered governance, (ii) greater use of ICT technologies in public sector, and (iii) demand for high-quality human resources in public sector to deal with…

The UN E-Government Survey 2016 on “E-Government in Support of Sustainable Development” offers a snapshot of trends in the development of e-government in countries across the globe. According to the Survey more governments are embracing information and communication technologies (ICTs) to deliver services and to engage people in decision-making processes in all regions of the world. The 2016 UN E-Government Survey provides new evidence that e-…

Heads of state and government will meet in September 2015 to adopt a new development agenda for the next 15 years after the Millennium Development Goals (MDGs). Member States will have the responsibility of turning this collective vision of sustainable development into reality for their citizens with a firm commitment to “leave no one behind.” In doing so, governments will need to overcome many challenges. They will need to respond efficiently…

At the United Nations Conference on Sustainable Development held in Rio de Janeiro in June 2012, a global consensus was reached that to achieve our sustainable development goals we need institutions at all levels that are effective, transparent, accountable and democratic. E-government holds tremendous potential to improve the way that governments deliver public services and enhance broad stakeholder involvement in public service. The 2014…

This publication provides an overview of 145 successful innovations in governance and public administration from 50 countries that received the United Nations Public Service Awards, which is the most prestigious international recognition of excellence in public service. The purpose of this book is to disseminate, through descriptive case studies, information about innovative practices by looking at the problem that led to an innovation; the…

The main objective of developing the UN/DESA Compendium of Innovative E-government Practices as an ongoing project is to create a venue for sharing and disseminating innovative e-government solutions, services and products developed and/or adopted by the governments across the world. The Compendium also enables South-South and North-South information-sharing of their respective experiences and innovative practices. In both cases, the focus is on…

The Compendium of Innovative Practices of Citizen Engagement by Supreme Audit Institutions for Public accountability provides an overview of successful examples and innovations in the engagement of citizens in public accountability processes through Supreme Audit Institutions. The purpose of this book is to disseminate, through comparitive case studies and analysis, and conceptual frameworks, information about innovative and successful practices…

The World e-Parliament Report 2012 documents the efforts of legislatures to use information and communication technologies (ICT) to support their constitutional functions. The Report is based on the Global Survey of ICT in Parliaments 2012 conducted by the Global Centre for ICT in Parliament between February and May 2012, which is the third in a series of surveys that began in 2007.   The goals of these surveys and their accompanying World e-…

This Compendium of ICT Applications on Electronic Government is a unique collection of current ICT applications being used directly by or in partnership with governments, governmental institutions and the private sector around the world to support administration and public service, while addressing governance challenges. The Compendium also presents private sector ICT applications that are available in the marketplace.   Volume 3 of the…

In the face of increasing demands on governments to become more effective and efficient, coupled with a need to pay more attention to user needs, governments have been forced to rethink their approach to service delivery. Although many countries have implemented one-stop portals, online transactions and e-participation possibilities, developing public value in e-government is still at the initial stages of conceptualization and implementation.…