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  3. Transforming Public Service Delivery through Human-Centered Design and Collaborative Governance

Transforming Public Service Delivery through Human-Centered Design and Collaborative Governance

Date
Region
Global
Contributor
UN DESA/DPIDG
Thematic Area
Innovation in Service Delivery 

The Side Event will focus on transforming public service delivery through a human-centered design and collaborative governance. It will showcase the innovative practice of the ASAN Service Centers and the ASAN Public Service Assessment Frameworks of the Republic of Azerbaijan. The objective of ASAN is to ensure that public services are delivered in a uniformed and coordinated manner across Azerbaijan. “ASAN service” centers are designed to guarantee citizens’ satisfaction and to enhance the quality of the relationship between public servants and citizens. The Side Event will include presentations and a panel discussion.

 

Presentation_State Agency for Public Service and Social Innovations under the President of the Republic of Azerbaijan

Video_Transforming Public Service Delivery through Human-Centered Design and Collaborative Governance

 

Contact Information

For Substantive Matters:

Adriana Alberti

Chief, PMCDU, DPIDG/UN DESA,

Email: @email  

Ms. Cristina Rodriguez-Acosta

Interregional Advisor, PMCDU, DPIDG, UN DESA

Email: @email


For Administrative Matters:

Mr. Gregory McGann

Staff Assistant, PMCDU, DPIDG, UN DESA

Email: @email